Privacy Policy

We usually collect the names, email addresses, contact numbers, and other personal identification information of our website visitors.

We collect data when you:

1. Register on our website or purchase our rugs
2. Fill out our customer survey voluntarily, leave a review on our message board or drop an email
3. Take the support of your browser cookies to view our website or use it to place an order

We either use it to manage your account, process your orders for designer rugs or notify you of offers by dropping an email. Please be informed that we may also use your personal information to conduct and manage our store to render the best service and the most secure experience.

Kindly note that we also process the information in favour of our customers. Enlisted are our purposes:

1. Prevention of fraudulent activities and maintenance of compliance
2. Carry on certain promotional activities
3. Operate referral marketing programs
4. Conduct data analytics
5. Get familiar with user trends
6. Improve our service
7. Secure our network and system security
8. Examine the efficacy of our advertising campaigns

Besides the above, we may share your personal data with our trusted suppliers, who all facilitate our data processing activities. When performing the same, please be informed that we will balance both positive and negative impacts it may have on you and your rights within the data protection laws.

No matter what, we never let our legitimate business interests override yours or hurt you. We respect your consent and provide you the right to object to our data processing if you would like. Please feel free to contact us if you are planning to do so.

Rugshop ensures data storage by using varied technology platforms.

It is only with your permission that we share important updates about our products and services. We respect your consent and will proceed with marketing emails once you agree. However, we will stop contacting you if you do not wish to receive promotional messages.

1. The right to access copies of your personal data in exchange for a negligible fee
2. The right to amend any information that you feel is inaccurate
3. The right to erase personal data by requesting us
4. The right to restrict data processing under specific conditions
5. The right to object to our practice of processing your personal data under specific conditions
6. The right to port the data we have collected either to you or an organisation under specific conditions

If you wish to exercise any of the rights above, please contact us and allow us a month’s notice.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

In simple terms, cookies are text files we place on your desktop to gather behaviour and standard internet log information. Whenever you visit our website, expect us to collect those details automatically.

We employ a range of ways to leverage the cookies we collect. We aim to improve your website experience by keeping you signed in and understanding how you will use our website and draw benefits from it.

We gather functionality and advertising cookies. While the prior ensures we recognise you on our website, the latter aims at collecting details like the URLs you visited, the content you viewed, and the browser and device you employed to browse our site. We provide our advertising partners with access to only a limited portion of this data for promotional purposes.

You can always set your browser to not accept cookies and remove them if necessary. Mind it, some of our website features may be inoperative as a consequence.

The terms of our privacy policy apply only to Rugshop. In case you are redirected to another website, go through theirs, as ours is not applicable there.

Rugshop regularly reviews its privacy policies and provides an update whenever the case demands.

You can always contact us whenever you have doubts in mind. It can be about anything, like the data we hold, our privacy policy in general and whenever there is a need for exercising data protection rights.