Delivery Policy

We offer free delivery on orders over €40 across Ireland and the UK for purchases made through our website. International delivery costs will vary based on the product's weight, size, and the destination country. Shipping fees are automatically calculated during the checkout process.

You can expect your order to typically arrive in 1-2 days or within a maximum of 2-3 weeks. It depends on the collection you are shopping for your designer rugs from. We take the quickest route to ship all our orders and share with our customers a tracking number once it’s available. Kindly note that in the case of multiple orders, each piece may arrive separately. It is only on rare occasions, especially when the floor covering is out of stock that you may encounter a slight delay in delivery.

If you’ve changed your mind about ordering rugs from us, please contact us via email at [email protected] as soon as possible. Please note that a written email is required for any cancellation requests; phone requests will not be accepted.

Important points to consider:

1. Order cancellations can only be processed if the goods have not yet been dispatched.
2. For Made-to-Order or Custom Size items, cancellations are possible only if production has not started.

Once your cancellation is confirmed by our team, you can expect a refund to be processed to your original payment method within 5-6 working days.

For any further queries regarding deliveries or order cancellations, please reach out to our Rugshop team via email.

In cases where a delivery attempt is made and the product is not accepted by the customer, the carrier will make several attempts to deliver the product. If delivery is not completed despite multiple attempts, it will be considered a case of non-acceptance.

Please note that when a delivery is not accepted, the carrier charges us for returning the product to our warehouse. In such instances, the customer who missed the delivery will be responsible for both the delivery and return fees. The amount of these fees will vary depending on the size and weight of the parcel.

If you find yourself in this situation, our customer service representative will be able to provide you with specific details regarding the costs associated with your particular order.

For any further questions or assistance, please reach out to our customer service team.